Idea Cellular Customer Care Sucks

19

Written on 7:07 AM by Unknown

IF you are living in Delhi, you sure must be aware of the GSM provider called Idea Cellular. After all, its the abode for you if you want ultra cheap call rates and sms - but of course, there are no free lunches. What Idea cellular offers through its cheap call rates, it takes back through its poor customer service.

For the past 2-3 days, I'm facing an odd phenomenon in my Idea SIM that I've never faced before. I have an Idea Prepaid sim card, and my balance has gone into negative without any rhyme or reason. In fact, yesterday when I checked, it was -3.66 and today its -5.66 rupees! I tried calling up Idea customer care at 4444, but the response I got was -

"All our customer care executives are busy, please try again later!"

I tried calling Idea customer care repeatedly for one hour, and got the same pathetic response. Then I called up randomly, once every half an hour - again the same situation!! Then I tried to sms their customer care (which is obviously free) at 12345, and this time my sms would not go because I would get the message -
"Message Sending Failed. No Network Support for Messages"

I then and there decided to write this post. My blood is boiling, and I really despise the Idea cellular punchline - "An idea can change your life!"

It sure does change your life by irritating you, annoying you and raising your blood pressure, thus making you more prone to depression and ill health!

That is why -

Idea Customer Care Sucks

If you have an Idea Prepaid or postpaid connection and faced such problems, please do comment here! Till that time, I will contemplate whether I should quit using Idea for my cellphone or not.

Posted in , , | Comment Now!